Biblioteca da Escola Galega de Administración Pública catalog › Details for: Delivering quality service : balancing customer perceptions and expectations

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Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

TextLanguage: English Publication details: New York The Free Press ; London : Collier Macmillan cop. 1990Description: 226 p. 25 cmISBN: 0-02-935701-2Subject(s): Control de calidade | Empresa de servicios | Servicio ó cliente

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Item type	Current library	Call number	Status	Date due	Barcode
Préstamos	EGAP, Escola Galega de Administración Pública	A2.3.1/ZEI/del (Browse shelf (Opens below))	Available		8449

A2.3.1

Bibliografía: p. 207-218

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